How much does shipping cost?
Shipping is free on every order, with no minimum.
How long will my order take to arrive?
Orders process in 1–2 business days, and delivery takes 5–8 business days from purchase. A tracking number is emailed to you so you can follow your package.
Do you ship outside the United States?
No. We ship to U.S. addresses only.
What is your return policy?
You can request a return within 30 days of delivery. Items must be unworn, in original condition, with tags attached and in the original packaging. Shipping costs are non-refundable, and you pay return shipping unless the item was defective or incorrect.
How do I start a return?
Email support@newtownshoerepair.com with your order number and we will send next steps.
When will I get my refund?
Refunds go to your original payment method within 5–10 business days.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery. We pay return shipping and send a replacement or a full refund.
Can I exchange for a different size or color?
Return the item under our return policy, then place a new order for the size or color you want.
What sizes do your boots and shoes come in?
Most styles come in U.S. men's sizes 6–16, with half sizes up to 13.5. Some styles add a Width option with Standard and Wide, plus Extra Wide on 2 styles. A few western, dress and casual items are listed in a single European size. Exact sizes are in each product's options.
How do I measure my foot?
Late in the day, stand on a sheet of paper in the socks you plan to wear, mark your heel and longest toe, and measure the distance. Measure both feet and size for the longer one.
How do I contact customer support?
Email support@newtownshoerepair.com. We reply within 24–48 hours, Monday to Friday, 10 AM to 8 PM ET.
Where are you located, and do you repair shoes?
We are an online-only store based in Newtown, Pennsylvania. Despite the name, we do not offer shoe repair; we sell men's boots and shoes online.